Managerial Sense Making
The premise: Managers define the situation for both employees and the firm
Managers increase effectiveness and efficiency of the firm increases when managers are correct in their sense making
Managers are information processors. The information process is both formal and informal. It is assisted by a computer
Managers are problem solvers and decision makers
They must make a myriad number of high- speed correct decisions in order to solve problems for the organization
Managers create information processing structures, programs and routines