Telephone Networks
Call management systems monitor telephone call traffic, point out peak periods, identify the number of operators needed to handle different call volumes and keep track of telephone operator efficiency
Call accounting software is a specialized database application which records every call that is completed or other specific actions
The output of a call accounting software is called station message detail recording (SMDR)
Software called a call accounting package can price the calls and prepare a bill for each telephone extension
Call monitoring systems monitor the levels of call activity by showing the current status of various trunk lines, the number of calls in progress, the number of calls waiting in queues, the wait time, the length of calls, the number of calls lost and the status of operators