Think You're Good at Saying No?
Self-help books urge you to turn down requests out of alignment with your personal standards, but then fall silent on explaining how to do so. Even scientific research has been mum on the subject — until now. Vanessa Patrick, UH professor and researcher, remembers facing her first "no" challenges in her earliest years in the professional world. Now her wisdom and experience guide others through the tricky business of skillfully declining.
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