Research

17. Hou, J., Jiang, L., Ma, X., and Gopal, A. (2025). Examining Unintended Consequences of Platform-Provided Information on Demand in the Context of Restaurants’ Hygiene Information Disclosure. Information Systems Research, conditionally accepted.

16. Jiang, L., Hou, J., Ma, X., and Pavlou, P. (2025). Punished for Success? A Natural Experiment of Displaying Clinical Hospital Quality on Review Platforms. Information Systems Research, published online. DOWNLOAD

15. Chen, X., Ma, X., Scheibe, K. (2025). Omnichannel in Healthcare? Offline-to-Online Spillover Effects and Implications for Telemedicine in Treating Chronic Patients. Journal of Management Information Systems, accepted. Link to be public soon.

14. Whelan, E., Morvannou, A., Ma, X., James, R., Clohessy, T., and Turel, O. (2024). Examining the Impact of Mobile Gambling Harm Minimisation Features: A Dualistic Model of Passion Perspective. European Journal of Information Systems, published online. LINK

13. Nwafor, O., Ma, X., Johnson, N.A., Singh, R., and Aron, R. (2023). Differential Impacts of Technology-Network Structures on Cost Efficiency: Knowledge Spillovers in Healthcare. Journal of Management Information Systems, 40(3), 840-882. LINK

12. Hou, J. and Ma, X.. (2022). Space Norms for Constructing Quality Reviews on Online Consumer Review Sites. Information Systems Research, 33(3), 1093-1112. DOWNLOAD

11. Nwafor, O., Ma, X., Hou, J., and Johnson, N. (2022). Online Communities and Discontinuance of Information Technology-Enabled On-Demand Workers: Impacts of Informal Social Interactions Through Dual Commitments. International Journal of Information Management, 66(October), 102540, 1-14. LINK

10. Ma, X., Kuem, J., Hou, J., Khansa, L., and Zhu, Z. (2021). Are All Contributions Equal? Investigating the Role of Community Participation in Crowdwork. Decision Sciences, 52(6), 1282-1325. LINK

9. Kwak, D.-H., Ma, X., and Kim, S. (2021). When Does Social Desirability Become a Problem? Detection and Reduction of Social Desirability Bias in Information Systems Research. Information & Management, 58(7), 103500. LINK

8. Kwak, D.-H., Lee, S., Ma, X., Lee, J., Khansa, L., and Brandyberry, A. (2021). Announcement of Formal Controls as Phase-shifting Perceptions: Their Determinants and Moderating Role in the Context of Mobile Loafing. Internet Research, 31(5), 1874-1898. LINK

7. Hou, J.*, Kim, K.*, Kim, S.*, and Ma, X.* (2019). Disrupting Unwanted Habits in Online Gambling Through Information Technology. Journal of Management Information Systems, 36(4), 1213-1247 (* authors contributed equally). DOWNLOAD

6. Ma, X., Khansa, L., and Kim, S.S. (2018). Active Community Participation and Crowdworking Turnover: A Longitudinal Model and Empirical Test of Three Mechanisms. Journal of Management Information Systems, 35(4), 1154-1187. DOWNLOAD

5. Kwak, D., Ma, X., Polites, G., Srite, M., Hightower, R., Haseman, W. (2019). Cross-Level Moderation of Team Cohesion in Individuals’ Utilitarian and Hedonic Information Processing: Evidence in the Context of Team-based Gamified Training. Journal of the Association for Information Systems, 20(2), 161-185. DOWNLOAD

4. Khansa, L., Ma, X., Liginlal, D., and Kim, S.S. (2015). Understanding Members’ Active Participation in Online Question-and-Answer Communities: A Theory and Empirical Analysis. Journal of Management Information Systems, 32(2), 162-203. LINK

3. Ma, X., Kim, S.H., and Kim, S.S. (2014). Online Gambling Behavior: The Impacts of Cumulative Outcomes, Recent Outcomes, and Prior Use. Information Systems Research, 25(3), 511-527. LINK

2. Ma, X., Khansa, L., Deng, Y., and Kim, S.S. (2014). Impact of Prior Reviews on the Subsequent Review Process in Reputation Systems. Journal of Management Information Systems, 30(3), 279-310. LINK

1. Deng, Y., Hou, J., Ma, X., and Cai, S. (2013). A Dual Model of Entertainment-Based and Community-Based Mechanisms to Explore Continued Participation in Online Entertainment Communities. Cyberpsychology, Behavior, and Social Networking, 16(5), 378-384. LINK

13. Hou, J., Jiang, L., Ma, X., and Gopal, Anandasivam. “Clean but No Thanks? Examining the Impact of Platform-Provided Restaurant Hygiene Information on Restaurant Demand in the US,” INFORMS Conference on Information Systems and Technology (CIST 2023), “Sustainability and Environment” Track, Phoenix, AZ, October 2023.

12. Hou, J., Jiang, L., Ma, X., and Gopal, Anandasivam. “Clean but No Thanks? Examining the Impact of Platform-Provided Restaurant Hygiene Information on Restaurant Demand in the US,” 19th Symposium on Statistical Challenges in Electronic Commerce Research (SCECR 2023), Bogotá, Colombia, June 2023.

11. Jiang, L., Hou, J., Ma, X., and Pavlou, P. “Punished for Success? A Natural Experiment of Displaying Clinical Hospital Quality on Crowdsourced Review Platforms,” INFORMS Conference on Information Systems and Technology (CIST 2022), “Crowdfunding and Crowdsourcing” Track, Indianapolis, IN, October 2022.

10. Lee, S., Kwak, D., Khansa, L., Ma, X., and Tu, Y. “Announcement of Formal Control as a Phaseshifting Perception and Its Moderating Role in the Context of Mobile-loafing,” Proceedings of the 27th European Conference on Information Systems (ECIS 2019), Stockholm-Uppsala, Sweden.

9. Ma, X. (presenter), Khansa, L., and Hou, J. “Toward a Contextual Theory of Turnover Intention in Online Crowdworking,” Proceedings of the 37th International Conference on Information Systems (ICIS 2016), Dublin, Ireland.

8. Deng, Y., Hou, J., Liginlal, D., Yang, X., and Ma, X. (presenter) “Applying the Cox Model to Study Online Gambling Behavior,” Proceedings of the 37th International Conference on Information Systems (ICIS 2016), Dublin, Ireland.

7. Bhuiyan, S., Goodarzi, S., Hou, J., and Ma, X. “What Prompts People to Participate in Online Auctions: A Study of Bidders’ Behavioral Intention,” presented at the International Communication Association (ICA) 66th Annual Conference (2016), Fukuoka, Japan.

6. Ma, X. (presenter), Goh, K.Y., and Kim, K. “An Empirical Study of Consumer Behavior in Online Pay-to-Bid Auctions,” Proceedings of the 20th Americas Conference on Information Systems (AMCIS 2014), Savannah, GA.

5. Hou, J. and Ma, X. “Online Photo-Posting as Narcissistic Supply: Social Media, Self-Esteem, and Self-Control,” presented at The Society for Consumer Psychology (SCP) Annual Winter Conference (2014), Miami, FL.

4. Kim, K., Ma, X., and Kim, S.S. “Moderating Roles of Review Credibility and Author Popularity on Book Sales,” Proceedings of the 19th Americas Conference on Information Systems (AMCIS 2013), Chicago, IL.

3. Ma, X. (presenter) and Kim, S.S. “Revisiting Self-selection Bias in E-word-of-mouth: An Integrated Model and Bayesian Estimation of Multivariate Review Behaviors,” Proceedings of the 32nd International Conference on Information Systems (ICIS 2011), Shanghai, China.

2. Hou, J. and Ma, X. (presenter) “A Longitudinal Model of Post-Adoption Phenomena and Its Empirical Test in the Context of Social Games,” Proceedings of the 32nd International Conference on Information Systems (ICIS 2011), Shanghai, China.

1. Ma, X. and Kim, S.S. “How Do Habit and Prior Outcomes Affect Online Gambling Use? A Multilevel Dynamic Panel Data Analysis,” INFORMS Annual Meeting (October 2010), Austin, TX.