Manager as a Decision Maker
(3) Knowledge-level decision making deals with evaluating new ideas for products and services; ways to communicate new knowledge; and ways to distribute information throughout the organization
(4) Operational control determines how to carry out the specific tasks set forth by strategic and middle management decision makers
Unstructured decisions are non routine decisions in which the decision maker must provide judgement, evaluation, and insights. No procedure for making the decision exists
Structured decisions are repetitive, routine, and have a definite procedure for handling them