Performance & Execution Through Accountability

Leading Transformation in the Workplace

Upcoming Dates: February 25-26, 2025
Time: 9 a.m. - 5 p.m.
Cost: $2, 800
Location: UH Campus

Course Objectives

The purpose of this two-day class is to provide participants with an understanding of the principles of process management and improvement and how to lead and focus change efforts to increase performance at the process level, then by understanding the principles of accountability and its role in management systems, how to lead broader change efforts to improve organizational performance and meet strategic goals.

Day 1 of the class begins at the process level, understanding the simple elements of a process and how to identify, capture and communicate them. Then tools and methods are explored to improve levels of process quality and create additional capacity and better process flow to meet levels of Customer demand.

The class is also based on the experiential learning of running and improving a simulated operations process. Through 4 rounds of running the process, students learn to understand current state, identify opportunities, develop improvement solutions, and test their approaches. Through the simulation, participants are exposed to operational concepts such as balancing capacity and demand, gaining and embedding the Voice of the Customer, quality management and maintaining delivery performance.

Leveraging the first day’s learning of identifying and capturing performance improvement opportunity, Day 2 focus then shifts to introducing the components of accountability and the linkage to management and sustainable performance; and then works upwards connecting to the relevant change infrastructure at the department and organizational levels. With this understanding, participants will be able to connect strategic goals down to the foundational (process) level of the business and be able to identify relevant change efforts to meet them.

At each step of the way, the course introduces simple, relevant tools and approaches which link to form an integrated execution framework.

Learning Objectives

By the end of the course, participants will have a greater understanding of how to:

• Identify and capture processes
• Identify process improvement opportunities
  • Measure and balance capacity and demand
  • Recognize areas of process opportunity
  • Improve process flow
  • Identify and reduce waste in processes to reduce process noise
  • Build quality into a process
• Set clear expectations for repeatable work
• Drive accountability to sustain process performance
• Flex performance to meet the dynamic nature of the working environment
• Prioritize strategy-driven versus grass-roots change
• Better resource change efforts

Course Agenda

• View Schedule: Day 1

  9 - 9:15 a.m.	Welcome and introductions
  9:15 a.m. - 12 p.m.	Fundamentals of Processes Identifying and capturing processes Introduction to Change and Process Improvement Identifying improvement opportunity Methods and tools to improve quality and flow of processes
  12 - 12:45 p.m.	Lunch break
  12:45 - 4:30 p.m.	Process Simulation Through application to a simulated process, show the impact of: Understanding our processes (demand, capacity, Voice of the Customer, quality, waste, process triggers, supplier interaction and relevant process data) Removing noise in operations (simplifying, streamlining and standardizing)
  4:30 - 5 p.m.	Day 1 debrief

• View Schedule: Day 2

  9 - 9:15 a.m.	Day 1 reflections
  9:15 a.m. - 12 p.m.	Creating Accountability Understanding accountability and its role in maintaining and improving performance Accountability at the process level – creating repeatable work Measuring and sustaining process performance in a dynamic environment
  12 - 12:45 p.m.	Lunch break
  12:45 - 4:30 p.m.	Driving Execution Creating an infrastructure for change Daily management Prioritizing strategy-driven versus grass-roots change Resourcing change
  4:30 - 5 p.m.	Debrief and closing remarks

Who Should Attend

Leaders and managers, both new and seasoned, at all levels of an organization who want to:

• Develop their workforce management skills
• Improve their processes to meet Customer quality expectations and delivery requirements
• Drive a more integrated platform for executing strategy and change

The course is applicable in any industry from manufacturing to service-based industries, healthcare and hospitality.

Instructor