Mediation and Conflict Resolution

Upcoming Dates: April 6, 2026
Time: 9 a.m. - 5 p.m.
Cost: $1,420
Location/Format: UH Campus

Course Description

Mediation and Conflict Resolution is an interactive course designed to equip professionals with the skills and strategies needed to manage, mediate, and resolve conflicts in the workplace. This course provides a deep dive into conflict dynamics, communication techniques, and mediation frameworks. Participants will learn how to navigate challenging interpersonal and team situations, fostering a collaborative and productive work environment. Through real-world scenarios, case studies, and role-playing exercises, attendees will gain the confidence and expertise to address conflicts effectively and constructively.

Who Should Attend

This course is ideal for managers, supervisors, team leaders, HR professionals, and anyone who wishes to develop conflict resolution skills to enhance team cohesion and workplace harmony. It is also valuable for individuals interested in becoming mediators or improving their negotiation skills.

Learning Objectives

• Understand the nature and sources of workplace conflict.
• Identify different conflict resolution styles and when to use them.
• Learn active listening and effective communication techniques for conflict de-escalation.
• Develop mediation skills to facilitate productive discussions and agreements.
• Explore tools for addressing and resolving team dynamics and interpersonal conflicts.
• Gain insights into cultural and emotional intelligence for conflict management.
• Build strategies to prevent conflicts and create a collaborative workplace culture.
• Understand legal and ethical considerations in workplace mediation.

Instructor